FAQ

Vendor Guideline |Factory Process Audits

What is the FPA?

The goal of this is to improve our overall quality and assist our vendors in identifying and improving upstream factory processes.

What are the criteria’s for the FPA?

Allover Product Quality Score (% of good rated styles) , Customer Rating, Vendor| Factory Return/Refund %

How is a vendor | factory selected for this audit?

Merchant confirmation on vendor type National Brand, Consolidator, or Manufacturer

What is the Quality Review?

The review of the factory’s end to end quality management processes.

Who will receive copies of the final report?

Zulily VPE, the vendor and factory representatives.

What is the Corrective Action Plan (CAPA)?

It is usually a set of actions that requires an organization to take in manufacturing, documentation, procedures, or systems to rectify and eliminate recurring non-conformance.

Who will conduct the audit?

The FPA will be conduct by a QVC China Quality Team Member.

As a vendor what is my role in the Factory Audit Process?

Partner with Zulily VPE to ensure factory information is accurate and factory cooperation in the FPA.

Whom from the factory is required to participate in the audit?

The Factory Manager and or the factory Quality Manager.

Who should complete the CAPA?

The Factory Manager and the Quality Manager.

How long will the audit take?

The FPA should take 4 to 6 hours depending on factory operations.

What documents should I as a vendor need to prepare?

It would be helpful if the vendor submitted a complete Factory Profile and completed the Zulily Quality Questionnaire.

What documents should the factory prepare?

All documents related to the factory’s quality and production processes.