Payment Information - FAQ

• What is ACH payment?

ACH payment is a direct payment from Zulily to a bank account within the USA.

• If I elect to be paid by Zulily by credit card, how does that work?

Zulily will email Wells Fargo bank with a request to pay you by credit card.  Wells Fargo will then email you and request the following information to verify your account:

• Vendor Reference # (this is your Zulily SAP ID #)
• Invoice Reference # (this is your Zulily SAP ID #)
• Zip Code (this is Zulily’s zip code: 98121)

Once you provide the requested information Wells Fargo will provide you with a unique credit card number to run as a credit card transaction through your system. The number will be authorized for payment of the exact amount of the invoice only. If you have further questions contact the Zulily Accounts Payable team at [e-mail].

Invoice Tutorial

• How do I submit an invoice?

Once you have provided tracking to Zulily, you can go to the ‘Invoices’ tab to generate or upload your invoice. On this page, you will select the PO you wish to invoice and then click ‘Generate Invoice’. You can then choose to:

• Generate your invoice using the Vendor Portal
• Use an invoice template to enter in your invoice information
• Upload your own invoice file

Please reference the Vendor Portal instructions for more information on how to upload an invoice. If you have difficulty or further questions, please contact your vendor specialist.

• Can I submit more than one invoice per purchase order (PO)?

Zulily strongly prefers all orders on an individual purchase order (PO) be invoiced together on a single invoice.  Submitting invoices in this manner will allow quicker payment.  If you’re unable to submit invoices together in a single invoice, submit a statement that lists all the invoices associated with a purchase order (PO) along with your individual invoices to help the Zulily Account Payable team process your invoice.

• What is your chargeback policy?

Failure to ship in full will result in a chargeback applied against amounts otherwise due and owing to you in the amount of $10 per item not received in accordance with the applicable Zulily Purchase Order. The $10 goes directly to our customers as an apology credit for their order being canceled.

Note: This fee cannot be disputed as it will be provided to the customer as an apology credit. 

• What is your late fee policy?

Depending on when the shipment in question is received by one of our Zulily warehouses will distinguish the late fee that will be given to your PO. If you have any additional questions or would like to dispute this fee, you will need to reach out to your Zulily Account Manager as soon as possible with the appropriate documentation (i.e. tracking number, packing slip, pickup confirmation, etc.).

1% of PO = 1 day late fee
2% of PO = 2 day late fee
10% of PO = 3+ day late fee