New to Zulily - FAQ

New to Zulily? Let's Get Started!

https://portal.zulily.com/blog/lets-get-started/

• How do I get my password for the Vendor Portal?

If you have forgotten your password, please go to http://portal.zulily.com and select “Forgot Password.” An email will be sent to your address on file to reset your password. Note: check your spam/junk folder if you don’t see the email in your inbox folder.

• Where can I find the Zulily Shipping & Routing Guide and Terms & Conditions?

The shipping & routing guidelines are located on the ‘News & Resources’ page – https://portal.zulily.com/blog/shipping-help/shipping-guidelines/

The Terms & Conditions can be found under the Documents section of the Vendor Portal – https://portal.zulily.com/app/documents/tsAndCs .

• How do I add contacts from my business so they can access the Zulily Vendor Portal?

Contact information can be edited at the upper right hand corner of the Vendor Portal – click the person logo to the left of your name.

• Who are my contacts and what do I contact them for?

Your Zulily merchandising team (Buyer and Assistant Buyer) are your contacts for event related inquiries such as: pricing, inventory updates, creative needs, and event planning.

Your Zulily Account Manager is your contact for any questions that pertain to the Routing Guide, shipping & reconciliation of POs, logistics and assistance on the Vendor Portal.

Your Zulily accounts payable specialist is your contact for all inquiries related to invoice and payment.